Case Queue
Live
218
Open
37
In review
5
SLA due
Priority order
Alert · Bluepeak Retail
L2 review
Screening · Vantage
Escalated
KYB · Orchard Labs
Open
Review · Northgate
New
Zoven turns every alert, screening hit and merchant review into a case your team can work, track and close, with a full record behind each decision.
Trusted by risk and compliance teams
One case, the whole story in front of you
Open a case and everything is already there: the entity, the signals that raised it, linked and past cases, notes, documents and the decision waiting to be made.
Bluepeak Retail
TM alert
84
High priority
Velocity
72
New payee
88
Amount vs history
54
Geography
41
Device risk
63
Everything about the case, in one view
Entity profile, the triggering alert or hit, linked cases and full history, side by side with the workspace.
Notes, documents and requests in place
Log investigation notes, attach evidence and raise information requests without leaving the case.
A decision, not just a status
Close each case with a clear disposition: dismiss, escalate, request info, or offboard.
The reasoning stays on the record
Every action on the case is timestamped and attributed, so any decision is easy to explain later.
From alert to closed case, in three steps
A signal opens a case on its own. Your team investigates, decides, and the record writes itself as they go.
A case opens
An alert, a screening hit or a review becomes a case, with the entity, the trigger and the context already attached.
01
from alerts, hits, or reviews
Your team investigates
Work the case in one place: read the signals, check linked cases, add notes and evidence, and raise information requests.
02
one workspace, full context
Decide and sign off
Pick a disposition and close it. A maker decides at L1, a checker signs off at L2, and the trail records who did what.
03
sign off with maker-checker
Everything the investigation needs, on one screen
When a case needs a closer look, the workspace already holds the context. No jumping between tools to piece the story together.
Entity profile
The customer or merchant behind the case, with identity and account details.
Triggering signal
The alert, rule or screening hit that opened the case, in full.
Linked cases
Related open cases tied to the same entity, grouped together.
Case history
Every past case on this entity and how each one was resolved.
Investigation notes
Timestamped notes from every reviewer who touched the case.
Documents
Evidence and files attached directly to the case.
Information requests
Raise an RFI and track the response without leaving the case.
Activity log
A running record of every action, assignment and status change.
What sits in the workspace depends on the case type and the modules you run.
Built for the way real investigations run
The details that turn a pile of alerts into cases your team can actually clear, defend and learn from.
Several alerts on the same customer collapse into one case, so no one works the same entity twice.
Risk, ageing and SLA feed a priority order, so the case that matters most sits at the top.
A maker-checker step means a second reviewer signs off before any case is final.
Notes, assignments, requests and decisions are all logged against the case, in order.
Activity · Bluepeak Retail
Case #4821
Priya R. approved at L2
just now
Mehul K. added a note
3h ago
Case assigned to Mehul K.
6h ago
Sent for L2 sign-off
8h ago
Case opened from a TM alert
Mar 27
Every action on the case, on the record
From the moment a case opens to the moment it closes, every note, assignment, request and decision is logged in order, with who did it and when.
Who did what
Every action carries the reviewer’s name and a timestamp.
In strict order
The trail is chronological and cannot be edited after the fact.
Notes and decisions
Investigation notes, dispositions and sign-offs sit on one record.
Export for audit
Hand a regulator the full history of a case in one export.
One queue for everything your team has to clear
Alerts, screening hits and reviews from across Zoven land in one place, each as a case with an owner, a deadline and a record. Nothing sits in an inbox.
Every case in one queue
Cases from transaction monitoring, screening, merchant risk and onboarding all land in the same worklist, sorted by priority and SLA.
One queue
for every case type you run
Nothing slips the queue
Owners, due dates and SLA timers keep each case moving, and saved views mean an analyst always knows what to pick up next.
SLA
timers on every open case
A record you can defend
Every note, document and decision is stamped to the case, so an audit or a regulator can see exactly how the call was made.
Full trail
behind every decision
A platform built for a case desk
The parts that make Case Management fit how your team already works, not the other way round.
AI case agent
The agent reads the signals behind the case, drafts the narrative, and cites each source, so a reviewer starts from a written summary.
Drafts the case narrative automatically
Cites the exact signals behind each point
Leaves the disposition and final call to your team
Case draft
Bluepeak Retail
HIGH
Sanctioned-region exposure
Registered address and payment routing trace to a jurisdiction on the sanctions blacklist. Recommend EDD before onboarding.
Business identity · Compliance
MEDIUM
Young domain, thin contact
Domain registered 41 days ago with no verifiable phone. Common in shell setups, though not conclusive on its own.
Domain & security
Draft ready for review
6 signals cited
Priority & routing
Set how cases are prioritised and where they go, so the right owner gets the right case with the right deadline.
Priority bands
Low
72h SLA
Medium
48h SLA
High
24h SLA
Critical
4h SLA
Routing per band
Low
Standard queue, any analyst
Medium
Assigned to a named reviewer
High
Senior reviewer, maker-checker
Critical
Escalated to compliance lead
Case workflow
Every case runs the same path. A maker investigates at L1, a checker signs off at L2, and the decision lands on the audit trail.
Case opened
Bluepeak Retail · TM alert
L1 review · maker
Investigate & propose
Approve for review
Reject
L2 review · checker
Awaiting sign-off
Approve
Reject
Return to L1
Case closed
Decision recorded to the audit trail
Fits the way your team already works
Cases arrive from the modules you run and reach your team through the channels they already watch. Decisions and records flow back out.
Cases from every module
Transaction monitoring, screening, merchant risk and onboarding all open cases here.
Saved views
Each analyst shapes the queue with their own columns, filters and sort order.
Assignment & queues
Route cases to the right owner or team and track them to close.
Maker-checker
Built-in L1 and L2 review so no case closes on a single pair of eyes.
SLA & prioritisation
Due dates and timers keep ageing cases from slipping.
Notifications
Owners hear about new and breaching cases where they already work.
Audit trail
Every action stamped and attributed, ready to export.
API & webhooks
Open, update and close cases programmatically from your own systems.
Available case sources and channels vary by market and plan.
What a case lost in an inbox really costs
An alert nobody owns is a decision nobody made. The case that stalls is the fine, the chargeback, or the audit finding you explain later.
An alert with no owner is a decision no one made
When alerts pile up in a shared inbox, the urgent ones look the same as the noise. The case that mattered is the one that sat untouched.
A case is only as good as its record
If the notes live in chat and the evidence lives in email, you cannot show how a decision was reached. That gap is what an audit finds.
One reviewer is a single point of failure
Without a second pair of eyes, a rushed call closes a case for good. Consistency needs a checker, not just a maker.
Good to know
Where do cases come from?
Cases open from across Zoven: transaction monitoring alerts, screening hits, merchant risk assessments and onboarding reviews. Your team can also open one by hand.
Can each analyst set up their own queue?
How does maker-checker work?
What gets recorded on a case?
Does the AI agent help with cases?
Bring a handful of real alerts to a walkthrough and watch them open, route, investigate and close, with the trail behind each one.